Cancellation and refunds
Last updated 22 October 2026 · Draft for legal review
This policy covers Riva's own service fee and any trip components we book directly. Tours run by third-party operators also follow that operator's cancellation terms, which we share with your quote before you pay.
If you cancel
Cancellations must be sent by email to hello@rivaadventures.in. The date we receive your email decides which charge applies.
| Days before departure | Cancellation charge | Refund |
|---|---|---|
| 30 days or more | Deposit only (10% of trip cost) | Balance refunded in full |
| 15 to 29 days | 25% of trip cost | 75% refunded |
| 7 to 14 days | 50% of trip cost | 50% refunded |
| Less than 7 days, or no-show | 100% of trip cost | No refund |
Some items are non-refundable from the moment they are booked, such as flights, park and trekking permits (for example Kilimanjaro or the Inca Trail) and visa fees. Your quote lists any such items.
If we cancel
If we cancel for reasons within our control, you receive a full refund or, if you prefer, a credit for a future trip. If a trip cannot run because of events outside our control, such as natural disasters, political unrest or government travel advisories, we refund everything we can recover from suppliers and waive our own fee.
How refunds are paid
Refunds go back to the original payment method within 7 working days of approval. Your bank may take a further 5 to 7 working days to show the credit.
Service delivery
We sell travel services, not physical goods, so nothing is shipped. Your booking confirmation, itinerary and invoice are sent by email within 24 hours of payment. Services are delivered on the travel dates in your itinerary.
Questions
hello@rivaadventures.in · +91 XXXXX XXXXX